Once again, a wonderful story about human interaction, this time with someone in the leasing office of the apartment complex I live in.
Couple of days ago, I got a bill [water and sewer] and after a short decision making process I ‘decided’ I should pay it. Easier said than done. I had, of course the option of sending a check. Not a very appealing option, since mailing the check costs money, making sure that the check gets there costs time. Not to mention what happens if for some reason the check gets lost in the mail. As this is the 21st century, I thought to myself that there must be an easier way and I should be able to pay online. The problem with this approach was that I had no idea where I could do that.
To put things a bit into perspective, the landlord - or its representatives in the leasing office - set up the billing when I moved in. And this was the first bill. So, as the perfect logical being that I am (emphasis on perfect) I thought I should go and ask whoever set it up. They surely know how/if I can pay online. And I did just that.
Went into the leasing office and asked the kind person there how can I do it. Short answer was: I don’t know how that can be done. I have never got this question before. But you did set it up when I moved in… We did? Hmm, I don’t know. Who billed you? Why don’t you google it? At this point I was stunned by the ‘solution’. And to throw the final blow the person (btw: he’s a she) asked: Do you know what ‘to google’ means? Double the excitement, triple the drama, there I was simply speechless.
Now, I may not have the finest English accent - people often ask if I’m from Russia. I may sometimes find my words harder. But WTF? How can you ask me something like that? Asking a question like that deserves only one short answer: F you.
I looked at the creature that couldn’t solve my problem and in the process insulted my intelligence and walked a way.